What it is

The Contract Summary is a standardized European document that clearly and comparably summarizes the essential characteristics of each offer: price, minimum/average/maximum speed, duration, termination costs, compensation.

Availability

The Contract Summary specific to your offer is available:

Where to find it

• During subscription, before signing the contract
• In the customer area, "My contracts" section
• Upon written request to customer service
• In all our points of sale

Content

• Operator identity
• Main service and included ancillary services
• Minimum, normally available, maximum Internet speed
• Contract duration and renewal methods
• Termination costs and methods
• Total price (fees, one-off, VAT included)
• Applicable automatic compensation

Language

Contract Summaries are drafted in Italian. Upon request, they are also available in English, French, Spanish, and Portuguese.